Privacy Policy

Transcended Institute Privacy Policy

Effective Date:  06 January 2025

This Privacy Policy explains how Transcended Institute ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website, mobile applications, and other online services (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Account Information: Name, email address, phone number, date of birth, password, and other account-related details.
    • Course Enrollment Information: Course enrollments, progress, grades, and completion certificates.
    • Payment Information: Billing address, credit/debit card information, and other payment-related details (processed by secure third-party payment processors).
    • Communication Information: Messages sent through our platform, including chat logs, emails, and forum posts.
    • Technical Information: IP address, browser type, device information, operating system, and other technical data.
    • Location Information: If you grant permission, we may collect your location information for purposes such as providing location-based services.
  • Non-Personal Information:
    • Aggregated Data: We may collect and use non-personal information, such as aggregated usage data and demographics, for analysis and improvement of our Services.

2. How We Use Your Information

We may use your information for the following purposes:

  • Providing and Improving Our Services: To deliver courses, facilitate learning, process payments, and maintain and improve the functionality of our Services.
  • Communicating with You: To send you notifications, updates, marketing communications, and respond to your inquiries.
  • Personalizing Your Experience: To personalize your learning experience, such as recommending relevant courses and providing customized content.
  • Ensuring Security and Safety: To prevent fraud, protect our Services from security threats, and comply with legal and regulatory requirements.
  • Research and Development: To conduct research and analysis to improve our Services and develop new features.
  • Complying with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, and customer support providers.
  • Legal Authorities: We may disclose your information to law enforcement agencies or other authorities as required by law or in response to a valid legal request.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You may have certain rights regarding your personal information, including:

  • Access: The right to access and request a copy of your personal information.
  • Correction: The right to request the correction of inaccurate or incomplete personal information.
  • Erasure: The right to request the deletion of your personal information in certain circumstances.
  • Restriction: The right to restrict the processing of your personal information in certain circumstances.
  • Data Portability: The right to receive your personal information in a portable format.
  • Objection: The right to object to the processing of your personal information in certain circumstances.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of our Services. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our Services.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us with the details provided on the footer.